• What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

    We do not accept:

    - Products damaged by misuse or showing signs of wear, even if they are still under warranty.

    - Products that have been used, altered, assembled or installed, unless they are defective.

    - Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

    - Toiletries and perfumes.

    - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

    - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

    - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

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  • Will my VAT be refunded when my products are returned?

    Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.

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  • I have other questions about returns, refunds and cancellations. Who can I call?

    Our Customer Support team is here to answer your questions between 9:00 AM and 9:00 PM, 7 days a week. Call us on 800-BABYSHOP (800-22297467).

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  • If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?

    Yes, you can return your order at the time of delivery.

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  • If I paid for my order with Shukrans and then returned it to a store. How is my refund processed?

    When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran account.

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  • I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?

    No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

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  • If I buy a product partly with cash and partly with a Return Voucher or a Credit Note, and then return it to store, how is my refund calculated?

    For your cash payment, you will receive a cash refund. The amount that you've paid using a Return Voucher or Credit Note will be refunded to you as a fresh Credit Note.

    You can also opt to receive your full refund as a Credit Note.

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  • If I return a product that I bought with a Return Voucher to a store, how is my refund processed?

    After checking your products, we will issue a Credit Note for the value of your returns.

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  • Where can I spend my Credit Note?

    When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Babyshop product online or in-store.

    Your Credit Note will be valid for 6 months from the date of issue.

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  • What is a Credit Note and how is it different from a Return Voucher?

    When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Babyshop product online or in-store.

    If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher to shop Babyshop products online or in-store.

    Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

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  • If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?

    No, we're sorry, you will not be able to split your refund in any way.

    If you've paid by cash, you can opt for either a cash refund or a Credit Note.

    If you've paid by card, you'll receive a refund to your card or you can opt for a Credit Note.

    Your Credit Note will be valid for 6 months from the date of issue, and you can use it to shop for Babyshop products online or in-store.

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  • Can I return my online purchases to a Landmark store?

    Yes, you can now drop off your Babyshop products to a Babyshop or Centrepoint store across the UAE.

    1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop or Centrepoint store in the UAE.
    2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
    3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can opt for a refund to your PayPal account, or a Credit Note.

    Don't forget to check the returns policy first to see which products we don't take back.

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  • I’ve just returned an order. Will my Cash on Delivery charge be refunded?

    Your Cash on Delivery charge is the additional AED 10 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:

    1. You’ve returned the entire order and not just a few products from it.
    2. You’re returning the product because:
      1.  You received the wrong product.
      2.  It was damaged.
      3.  It did not match the description on the site.

    Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.

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  • I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?

    If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

    1. If the value of the return is higher than the value of the voucher: Imagine an order with three products worth AED 20 each, having a total value of AED 60. The order was paid for with a Return Voucher worth AED 30 and a Credit or Debit Card. If you return two products, your refund amount of AED 40 will be split between a Return Voucher worth AED 30 and a Credit or Debit Card refund worth AED 10.
    2. If the value of the return is lower than the value of the voucher: Consider an order with three products of AED 20 each, having a total value of AED 60. The order was partly paid for using a Return Voucher worth AED 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or AED 20 in this case.
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  • I paid for an order using a Return Voucher as well as a Credit Card, Debit Card or PayPal and want to return the entire order now. How is my refund processed?

    No problem. After we verify your returns, we'll issue a fresh Return Voucher to replace your existing one. The remaining amount will be refunded to your Credit Card, bank account or PayPal account.

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  • I paid for part of my order using a Return Voucher and the rest with my Credit Card, Debit Card or PayPal, and then cancelled the order before it was dispatched. How is my refund processed?

    We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit Card, bank account or PayPal account, depending on your payment method.

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  • I paid for part of my order using a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

    We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Babyshop products online.

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  • I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

    Sure. You can use the Return Voucher again after an email confirmation from us.

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  • I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

    Here’s how it works:

    Return to store – If you pay by cash and then return a product to a Babyshop or Centrepoint store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store.

    Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for a Return Voucher.

    Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You’ll receive a Return Voucher instead.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Babyshop purchases online or in-store.

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  • If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

    If you've paid by Credit or Debit Card, here's how long it will take:

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 4-15 business days to process the transaction.

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  • Can I exchange my purchase for another product?

    You'll be able to return a product to a Babyshop or Centrepoint store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

    Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

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  • My original order was AED 200 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

    Sorry, you'll lose out on the free shipping benefit if your total order value drops below AED 200 when you return part of your order. The shipping charge will be deducted from your refund.

    Of course, if you're returning the product because it was defective or sent to you incorrectly, you'll still enjoy free shipping.

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  • What if I want to return part of an order that came with a voucher?

    Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

    If you've already spent your voucher, the value of the voucher will be deducted from your refund.

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  • What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?

    In such cases, you will have to return all the products that were part of the promotion. Once we receive all the products we will issue your refund to your Credit Card, bank account or PayPal account as the case may be.

    If you paid by cash, here's how your refund works:

    1. If you return your order by calling Customer Support, you can ask for a bank transfer or opt for a Return Voucher.
    2. If you return to a store, you can request a cash refund or a Credit Note.
    3. If you place an online return request, you’ll receive a Return Voucher.
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  • Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?

    Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

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  • Are there products I cannot return online?

    You will not be able to return the following online:

    1. Any Babyshop product you've ordered using scheduled delivery. This usually includes our larger products and those requiring assembly.
    2. Home Centre furniture.
    3. Home Box furniture.

    Please check our returns policy for a full list of products you can't return.

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