• Will I be charged for delivery?

    Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.

    If you opt for Same Day Delivery, which is available to select locations in Dubai, you will be charged an extra AED 18.

    For products that need assembly, you'll be able to opt for either Express delivery or Scheduled delivery. If you opt for Express delivery, shipping charges will be AED 100.

    There will be an additional service charge of AED 10 on all Cash on Delivery orders.

    Your delivery charges will be displayed during the checkout process.

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  • Where is Same Day Delivery available?

    Same Day Delivery is available to select locations in Dubai.

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  • Does delivery take longer to some areas?

    Delivery may take a few extra days to these areas:

    Dubai:
    Hatta
    Hatta Dam

    Abu Dhabi:
    Abu Al Abyad
    Beda Zayed
    Dalma
    Ghayati
    Habshan
    Khalifa City B
    Liwa Oasis
    Madinat Zayed
    Marawah
    Ruwais
    Sila
    Tarif
    Abu Dhabi - Al Ain Road
    Al Aryam Island
    Al Bahya
    Al Falah Area
    Al Khazna
    Al Mafraq Area (IAT/Mafraq Hosp only)
    Al Rahba
    Al Reef Villas/Arabian Village
    Al Shahama
    Al Shawamekh
    Al Sowwah Island
    Al Taweelah (EMAL only)
    Al Wathba
    Bahrani Island
    Baniyas
    Das Island
    Dubai - Abu Dhabi Road
    Ghantoot
    ICAD 3
    Khalifa Port
    Lulu Island
    Mafraq Industrial Area
    Marawi
    Mirfa
    Near Zayed Military City
    Shamkha
    Shuweihan

    Sharjah:
    Khor fakkan
    Dibba Al-Hisn
    Kalba

    Ajman:
    Al Manama

    Ras al Khaimah:
    Al Gail
    Al Ghub
    Idhn

    Fujairah:
    Dibba
    Dadna
    Masafi
    Al Halah
    Sharm
    Murbah
    Adgat
    Aqah
    Karsha

    Umm Al Quwain:
    Diad

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  • Are there areas you don't deliver to?

    We're sorry, we don't deliver to free zones.

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  • What if I am not at home when my order arrives?

    If you are not at home, our delivery partner will call you and request you to reschedule your delivery. You can do this on your own simply by calling our Customer Support team on 800-BABYSHOP (800-22297467). We’ll schedule another delivery date and time that suits you better.

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  • When will I receive my order?

    For products requiring assembly, you'll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 150 or Scheduled delivery.

    For all your other Babyshop products, here's how delivery works.

    Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

    If you place your order before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery will take a little longer if it is to one of these areas.

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